FAQs

PAYMENT:

What are the forms of payment you accept?

We accept United States based cards: credit and debit. These must be issued with the Visa, Mastercard, Discover, or American Express logos. 

Do you accept gift cards?

No, we do not accept gift cards. Please see above for the forms of payments that we accept.

Do you accept PayPal?

Yes, we do accept PayPal.

If you accept PayPal, can I use my PayPal account which has an international card attached to it?

No, it must use United States currency that is connected to a United States billing address in order to process your order.

Do you accept money orders?

No, we do not accept money orders. Please see above for the forms of payments that we accept.

Can you provide me with a discount code for my order? 

Our discounts are applied during promotions. Please follow us on our social media pages and sign up for our Newsletter for announcements on upcoming promotions and sales.

 

PRODUCT:

My product melted, is it still okay to use it?

Being that all of our products are made with all-natural ingredients in them, some of the products may melt/change in consistency. It is okay to either refrigerate or freeze your product, to solidify it and use.

Why is the consistency different from the product I already have and the one I just ordered?

We only use all-natural ingredients and no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.

How do I make a return for a purchase I made online?

Please refer to our Policies & Terms of Use page located at the bottom of our home page.

Where can I get some samples?

Please follow us on our social media pages and sign up for our Newsletter for announcements on upcoming promotions, sales and sample giveaways.

What if I had an allergic reaction to your product?

If you notice that your skin is irritated by any product, we recommend that you discontinue use immediately and contact your physician.

How do I check if a product has a certain ingredient?

Please visit the product page and check the ingredients list for the product you are interested in.

DELIVERY:

After I place my order, when will my order ship?

  • All orders have a 3-5 business day processing time upon receipt of order. Shipping method applies after order has been fulfilled then shipped by the carrier.
  • Orders placed during a holiday or promotion will have an approximate processing time of 5-7 business days upon receipt of order. Shipping method applies after order has been fulfilled then shipped by the carrier.

How come the tracking number isn’t working?

If your package just shipped, please allow at least one to two business days for the carrier to update their site with all accurate tracking information.

Can I pick up my order instead of having it delivered?

  • We only offer shipping options at this time. We do not have a store front for pick up orders.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

  • Once an order has shipped, Bèlla Beauty is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. The customer must enter a safe and accurate address when entering their shipping address. Please contact the carrier for any information regarding the delivery. Also, have your tracking number available to provide to the carrier to assist with the investigation.
  • Once an order has shipped and tracking becomes available, we recommend that the receiver is available on the estimated date of arrival of the package.

Do you ship internationally?

  • All orders ship within the United States, Puerto Rico or to the Virgin Islands. We do not ship internationally at this time.

Do you ship to PO Boxes?

  • Yes, we can ship to PO Boxes.

Do you ship to military locations (APO/FPO/DPO)?

  • Yes, we can ship to military locations.

How do I update/cancel my order?